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What are the viagogo Terms and Conditions?

Terms and Conditions

1.1 Introduction. Welcome to viagogo's online ticket marketplace (the "Site"). These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You" or “Customer”), viagogo AG ("viagogo" or "We" or "Us") and YSG Safe Processing Limited (“Payment Provider”) for the buying and selling of, and payment for tickets ("Tickets"), and all other services that We or the Payment Provider provide (the "Services"). By using our Site, You agree to accept this Agreement with Us and the Payment Provider. The Payment Provider authorized Us to conclude this Agreement on its behalf as its representative. Therefore, the following provisions (and no other provisions) apply to the relationship between You and viagogo, as well as You and the Payment Provider.

The Payment Provider, with company number C 63510, is authorised by the Malta Financial Services Authority (“MFSA”) as a financial institution under the Financial Institutions Act and is listed on the MFSA’s public register on the MFSA website. The Payment Provider shall provide money remittance services to facilitate the purchase and sale of tickets between the buyer and seller via the Site.

1.2 Ticketing Marketplace. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers.

1.3 viagogo Guarantee. When You purchase tickets on the Site, viagogo guarantees that You will receive the tickets You paid for in time for the event. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. When You sell tickets on the Site, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale.

1.4 Modification. We reserve the right to change this Agreement at any time without providing any reason for the change. In such case we shall post a revised version of this Agreement on the Site. The updated Agreement shall be made available to You two months prior to the entering into effect of the changes (or such other shorter notice period as allowed by law). If You do not object to the changes made to this Agreement within that two month period (or such other shorter notice period as allowed by law), then You shall be deemed to have accepted the new changes. Should You object to the changes made to this Agreement viagogo and the Payment Provider will be entitled to terminate this Agreement without notice. In addition, You will retain the right to terminate Your account with viagogo and Payment Provider without charge before the date of the proposed application of the changes.

2.1 Requirements. To be a member of this Site, You must agree to accept the terms in this Agreement. You may only become a member if You can legally enter into and form binding contracts. If You do not qualify, do not use the Services.

2.2 Registration. We will not allow You to buy or sell tickets before You have registered with Us. To register, You must provide your full name, address, phone number, and email address.

2.3 Username and Password. You will need a username and password to access the Site and use the Services. You should not share Your username or password with other persons as you will be responsible for any action taken under your username or password. If You believe that Your account has been breached You are to notify viagogo and Payment Provider immediately.

2.4 Listing. To sell tickets, a Seller lists the tickets in the Site database. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, all in accordance with the process outlined in the help pages. When listing seated tickets, all tickets in the same listing must be consecutive seats. If tickets are not consecutive, then the Seller must create a separate listing. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. “Piggyback” tickets may not be sold in the same listing. “Piggyback” tickets are for seats that are directly behind each other. To list as a Seller, You must provide a valid credit or debit card. You also grant Us a non-exclusive, sublicensable, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. This is so we can promote the sale of tickets and items that You list for sale.

2.5 Tax on Seller Proceeds. The Seller is responsible for determining whether it/he/she is required to account for VAT (Brazilian or other), GST, sales tax or other similar fees (collectively, “Tax”) on the sale of the ticket. We take no responsibility for such issues. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Note that this is separate from any Tax viagogo is required to charge on its fees.

2.6 Making an Offer. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. Thus, the ticket price shown (before our fees) may include Tax as appropriate. Please note this does not include any Tax that may be payable on fees We are required to pay. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets.

2.7 Payment Authorisation. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. We will also add Tax on our fees as applicable. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. We will also add Tax on our fees as applicable. When We receive an offer by bank transfer, We will check to see if the bank account is valid.

2.8 Notification. Once the Payment Provider obtains an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Please note, selling prices for tickets traded on viagogo may differ from their ‘face value’ (i.e. the price printed on the ticket). Additional information can be found in our FAQ’s and on the ticket details pages.

2.9 Seller's Confirmation Obligation. Except as noted in Section 2.10, the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Sellers should use our automated online confirmation process. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Sellers have forty-eight (48) hours from the time of sale of the tickets to “Report a Problem” if they are unable to deliver the exact tickets listed for sale. Sellers can “Report a Problem” using the “Report a Problem” link on the online confirmation page. If the Seller has neither Confirmed the Sale nor Reported a Problem within 48 hours, the order will become eligible for substitution by viagogo. If viagogo substitutes the ticket, it shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5.

2.10 Exception to Seller’s Obligation to Confirm. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Such sellers have no right to “Report a Problem” and the order is automatically confirmed immediately after the sale. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5.

2.11 a) Collecting Payment. Typically, payment is collected from the buyer once they have completed the transaction. In the event that several different buyers share the cost of the transaction, each paying their share (a so-called split payment), individual payments will be withdrawn within 24 hours of the first transaction completion. The Payment Provider will collect from the Buyer the payment amount that is equal to the selling price, the delivery fees, the booking fees and the VAT on viagogo’s fees as applicable. Neither viagogo nor the Payment Provider will share any payment information with the Seller. The payment amount will be paid to the Payment Provider and the Seller will be paid for the sale. The execution time for the payment service is generally instant but may vary depending on Your chosen payment method. If the Payment Provider does not receive the payment amount within 30 days after it is due for payment, the Buyer will be in default. If the Buyer is in default, viagogo may send a reminder letter to the Buyer on behalf of the Payment Provider and may involve third parties (collection agency and/or lawyer) to enforce any outstanding payment until the payment claim has been resolved in court. The Buyer will be obligated to reimburse viagogo and the Payment Provider for all judicial and non-judicial costs that were caused hereby. The Buyer may prove that the actual amount of damages were lower.

2.11 b) Payment terms. Unless the Buyer has selected another payment method in the ordering process, the Buyer will be obligated to pay the payment amount by way of bank transfer to the Payment Provider. The Payment Provider does not accept cheques or cash. If payment shall be made by direct debit, the Payment Provider may claim a fee in the amount of €10 for every chargeback caused by the Buyer. This includes the costs for chargeback fees imposed on the Payment Provider by its bank. The Customer may prove that the actual amount of damages were lower.

2.11 c) Default of acceptance If the Buyer does not accept tickets that were sent in accordance with this Agreement or if the Buyer refuses receipt or does not collect the tickets until the end of their storage time after having been informed by the deliverer, the Buyer will be in default of acceptance. As long as the Buyer is in default of acceptance viagogo will be entitled to store the tickets at the expenses and risk of the Buyer. Viagogo may charge the Buyer a storage fee of 5% of the net purchase amount per month. If viagogo suffers higher damages as a result of the non-acceptance or storage, it may demand payment of those damages from the Buyer. The Buyer may on the other hand prove that viagogo has not suffered any damages or that the amount of damages suffered were lower.

2.12 Ticket Fulfillment. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the sale is confirmed pursuant to Section 2.9 or 2.10, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer (or to viagogo if the Seller has committed to send the tickets directly to viagogo) and no later than the shipping deadline communicated to the seller at the time of sale (“Must Ship By Date”).

If the Seller lists tickets for sale, confirms the sale (or if the sale is automatically confirmed pursuant to Section 2.10) and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Seller’s sale, find replacement tickets for the Buyer and the Seller may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. If Buyers are refused entry to the venue as a result of invalid tickets the Payment Provider may refund the Buyer the full purchase price at any time. In this event, the Seller will not receive any payment. Invalid tickets are defined as anything where Buyers are refused entry. We will collect proof where this is possible but in some cases the Payment Provider reserves the right to refund the Buyer and not pay the Seller even if proof of non entry is not presented should the Buyer have received invalid tickets. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a Seller’s transaction. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery for a maximum of three times. We endeavour to rearrange delivery with the Buyer or arrange a collection point. If this is also unsuccessful the Payment Provider will not offer a refund. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (‘pick-up’).

2.13 Seller Payment. The Seller will be paid by the Payment Provider 8 working days after the event if delivery of the tickets was successful to the buyer. The Payment Provider has the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if the Payment Provider has a good faith basis to believe such sales were unlawful or otherwise made in material violation of this Agreement.

2.14 Ticket Information. Event dates, times, venues and subject matter, which are listed on the ticket, may change. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes.

2.15 Substituted Seat Locations. Ticket listings are a representation of actual seat location. Tickets may be substituted with comparable or better seat locations without the Buyers’ approval.

2.16 Claims under the viagogo Guarantee. If You receive tickets from the Seller that are not the tickets You ordered or tickets that are invalid and not honoured at the venue, we strongly advise You to contact Contact Us to report the issue. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Should You experience problems with your tickets on the day of the event You must contact viagogo within 48 hours after the incident to report the issue. In certain circumstances, You may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website.

2.17 Season Cards. If tickets or seats are sold that are linked to a season ticket which must be made available to the Buyer during the event, the Buyer shall be obligated to return the season ticket to viagogo immediately after the event, either by dropping the season ticket at a dedicated viagogo pick-up and delivery station at the event (if available) or by sending the season ticket to viagogo by registered mail no later than 48 hours after the event concluding. The Buyer agrees to two charges to the credit card, or payment method, used to purchase the ticket(s) or seat(s) should a season card not be returned to viagogo within the time period mentioned above: (i) the sale price of the ticket(s) or seat(s), (ii) a “failure to return fee” of €200 per season card.

2.18 Merchant Description. A payment to viagogo will appear on the Buyer’s payment method statement as “VIAGOGO EVENT TICKETS”.

3.1 Accurate Descriptions. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. In the event You are reselling tickets for commercial reasons, You warrant that you have the right to do so.

3.2 Other Information. Payment Provider may require You to provide additional information and/or documentary evidence during registration or at a later stage necessary to verify Your identity or Your business’ identity or that may be required by law as a condition of providing the payment services. Payment Provider may make, directly or through a third party, any inquiries it considers necessary to validate information provided by You. Payment Provider may also ask You at any time to confirm the accuracy of Your information or to provide documents or other evidence. Payment Provider reserves the right to temporarily or permanently suspend your viagogo account and/or delay or refuse payment transactions if Your information is outdated or incorrect or is otherwise, in Payment Provider’s reasonably exercised judgment, insufficient for providing the payment services.

You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information.

3.3 Laws and Regulations. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. You warrant that you are over 18 years old and have the legal capacity to make the transaction.

3.4 Indemnity. You agree to indemnify and hold viagogo, the Payment Provider and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees of viagogo or the Payment Provider, harmless against all liabilities, costs and expenses (including reasonable solicitors’ fees) incurred by viagogo or the Payment Provider and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees of viagogo or the Payment Provider which is based on a violation of obligations for which You are responsible and that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site.

4.1 Double Posting and Removal of Tickets. To post a ticket for sale on viagogo You must first register with the Site. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. If You choose to sell your ticket in a fixed price format, You may post your ticket for sale in other marketplaces but are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo.

4.2 Stolen Property. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments.

4.3 Sellers Shall Not Include Promotional Material with Tickets. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Including any such items constitutes a material breach of these terms and conditions. You also agree not to separately contact the Buyer at any time for any reason. Note that Your payment may be withheld if you violate this clause.

5.1 Investigations. We may investigate complaints and violations of our policies. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket.

5.2 Violations, Termination and Suspension. We may take any action that We deem appropriate in Our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing, if we have reason to believe that you are in violation with this Agreement or applicable law. You agree that Payment Provider may freeze all funds and/or withhold from You any payment due to You under this Agreement if in its reasonably exercised judgment You may be engaged in fraudulent or illegal activity or are otherwise in material violation of this Agreement. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer.

Without prejudice to the foregoing, We and the Payment Provider reserve the right to exercise immediate termination of the Agreement and permanent blocking of Your viagogo account:

  • a) if You violate the terms and conditions of the Agreement, including (without limitation), if You fail to pay to Us any amount due under this Agreement or if You incur excessive chargebacks;
  • b) if You, in Our reasonably exercised judgment, are or may be engaged in fraudulent or illegal activity;
  • c) if You fail to comply with any and all compliance checks, as may be requested by Payment Provider from time to time and such failure is not remedied by You within the reasonable time frame provided by Payment Provider. In such an eventuality Payment Provider further reserves the right to freeze funds and/or withhold any payments due to You;
  • d) for any reason valid at law

Termination of this Agreement will not affect the liability of any of the parties towards any other party, existing at such date of termination.

5.3 Disclosure of Information. You agree that We and the Payment Provider may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law.

5.4 Making Adjustments. If (a) a sale is cancelled for any reason; (b) the Payment Provider reasonably believes that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.9 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo or the Payment Provider a specific amount; or (g) You otherwise breach this Agreement, then you authorize the Payment Provider, at the Payment Provider’s sole discretion, to withhold payment or charge your Payment Method any amount you owe us or the Payment Provider and all costs viagogo or the Payment Provider incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller. The Payment Provider, at its sole discretion, may also first deduct any amount you owe us or the Payment Provider from any amount the Payment Provider owes you. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us or the Payment Provider, and the Payment Provider may combine amounts due to us from multiple accounts.

5.5 Terms:The term of this Agreement is for an indefinite period. It commences once You agree to the Agreement when creating your account and is terminated either voluntarily by yourself when you stop using Your account or as per Sections 1.4 or 5.2 of this Agreement.

6.1 No Warranty. Except for the express warranties stated in this agreement, We and, if applicable, the Payment Provider provide the software, site and services as available without any warranties of any kind. We and the Payment Provider make no warranty with respect to the software, tickets, events, and services provided on the Site, or that Sellers or Buyers will perform as promised.

6.2 Liability Limit. We and the Payment Provider are in accordance with the statutory provisions liable for intent and gross negligence of viagogo or the Payment Provider, their legal representatives, senior employees or agents. The same applies where guarantees are given or in the event of strict liability or a culpable violation of life, body or health.

In all other cases, the liability of viagogo and the Payment Provider shall be limited to the actual and direct damage incurred by you. Neither viagogo nor the Payment Provider shall be liable in these cases for any consequential or indirect damages such as travel costs, hotel costs or loss of profit.

6.3 Allocation of Risk. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this Agreement reflect such allocations of risk.

6.4 Release. Neither We nor the Payment Provider are involved in the actual transactions between Buyers and Sellers. If You have a dispute with one or more members, You release viagogo, the Payment Provider and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees of viagogo and the Payment Provider from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, caused by a violation of obligations for which you are responsible and arising out of or in any way connected with such dispute.

6.5 Tax Indemnity. You agree that We and the Payment Provider are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. You shall indemnify and hold viagogo, the Payment Provider and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees of viagogo and the Payment Provider harmless against all liabilities, costs, interest and expenses (including reasonable solicitors' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo or the Payment Provider.

6.6 No Agency. You, We and the Payment Provider are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement between You and viagogo or between You and the Payment Provider.

6.7 Third Party Information. Neither We nor the Payment Provider control the information provided by other users which is made available through the Site. You may find other user’s information to be offensive, harmful, inaccurate, or deceptive. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. By using this Site, You agree to accept such risks and agree that neither viagogo nor the Payment Provider is responsible for the acts or omissions of users on the Site.

6.8 All Sales are Final. All sales and bids are final. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets.

6.9 Change or Suspension of Site. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this Agreement, for any reason. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. During this time, the Site will be temporarily unavailable.

6.10 Notices. All notices to viagogo or to the Payment Provider may be sent through the email form provided on the Site under the Contact Us link. Our address is viagogo AG, Rue du Commerce 4, 1204, Genève, Switzerland. The Payment Provider’s address is: YSG Safe Processing Limited, Office 207/8, Level 2, Tower Business Centre, Tower Street, Swatar, BKR 4013, Malta. Any notice period required to be given under this Agreement shall be reasonable and any statement, notice, communication, changes to this Agreement or other document which is required to be given or served by Us or the Payment Provider under this Agreement shall be notified to You in writing by email to the email address You provided to us during the registration process.

The English language will be used for the purpose of interpreting the Agreement. All communication will be held in the English and/or German language.

Queries or complaints regarding this Agreement should be discussed with viagogo’s Customer service personnel. You may lodge a complaint either by phoning viagogo’s customer support centre on the telephone numbers outlined on the viagogo website or by sending an email through the email form provided on the Site under the Contact Us link. If You are still not satisfied with Our reply or no agreement has been reached with Us and your complaint is specifically related to Payment Provider’s payment processing services, the complaint may be directed to the Consumer Complaints Manager of the Malta Financial Services Authority.

6.11 Permitted use. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website.

The use of automated systems or software to extract data from this website for commercial purposes, (“screen scraping”) is strictly prohibited.

7.1 Ownership of Intellectual Property. You acknowledge and agree that (i) our patents, trademarks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property.

7.2 Copyright. Copyright (c) 2006-2015, viagogo AG. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited.

7.3 Additional Policies. This Agreement incorporates by reference the following policies and documents also found on this Site:

7.4 Governing Law. The contractual relationship between viagogo and the citizen currently living in Germany is exclusively subject to German law. If the Customer is a company according to § 14 BGB (German civil law) the jurisdiction is Munich.

7.5 Miscellaneous. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. This does not prevent us from varying these terms without reference to them. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph.

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